Support
How can we help?
Write to support@scatta.app — a real person reads every message. Tell us your iPhone model, iOS version and, if it is about a time, the place and date you were planning for.
Common questions
Scatta says it cannot show events without my location.
Location permission is off, or your position could not be found. Tap Open Settings in Scatta, allow location while using the app, then return and tap Try Again. You can also choose a city or drop a pin on the map instead of using your current location.
A time does not match what I see outside.
Scatta calculates astronomical times for a standard, level horizon and shows them to the minute. Mountains, buildings, clouds and light pollution are not included, so the light you see can start later or end earlier. Arrive a little early.
An event is missing from Coming up.
Open Events and check that the event is switched on. Some events, such as the Milky Way core, do not happen every night or in every season — open the event to see its next occurrence and why there may be none this week.
Times are in an unexpected time zone.
Times are always shown in the time zone of the place you are planning for, not the time zone of your iPhone. Finding a place and its time zone may need a network connection.
Can Scatta remind me before an event?
Not yet. Scatta does not send notifications today, which is why reminders show “Coming later” in the app.
More answers are in the FAQ. For how Scatta handles your data, read the privacy policy.